>> Thursday, September 23, 2010
I need a customer service phone number for Swagbucks- ASAP! I have emailed them over and over and over again for months now with no response.
My internet provider has been changed, thus my email address changed and for some bizarre reason, Swagbucks will only let me change my email address AFTER they send a verification email to my OLD email. Uh. Hello? How am I supposed to receive it when I don't have that email address anymore?!
That being said, I had decided today to cash out my Amazon Gift Cards that I'd been stock piling for the kiddos' birthdays, blow off the 982 Swagbucks I have sitting in my account and start a new Swagbucks account with my new email address.
So after an entire day of trying to even get onto the site (it had been down until this evening) I am now being asked to "Please Verify Your Account to view your gift cards." and there's a link to click to resend the verification email.
The email I ALREADY verified for each of the gift cards back when I first received them. The email they sent to the email address I NO LONGER HAVE.
See my quandry? I am so livid right now you have no idea. I feel like I've been swindled into using Swagbucks for the past 6 months and now they won't honor the prizes I've won fair and square using their site!
Sorry to go on a tirade, but I just don't know where else to turn. I've hunted around the site looking for something other than a "contact us" email form and can't find anything.
I need a solid lead to track these people down and get this problem resolved. I know some of you out there use Swagbucks, can any of you help me? Please?!!
Signed, a very distressed Tara
PS- I've sent them a tweet as well, not sure if they'll acknowledge it or not...